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Terms and Conditions

Privacy: I understand that the information contained in the MyChart account is not my legal medical record or the HIPAA designated record set and that I may request and obtain a copy of my medical record from the applicable healthcare provider.

I understand that the privacy of my information is very important to my provider and that I may review my provider's Notice of Privacy Practices (NPP) for a thorough discussion of how they may gather, use and protect confidential information. A link to the NPP can be found below:

IDPH Testing Privacy Policy

Electronic Messaging: I understand that MyChart should never be used for urgent health care matters. The routine turnaround time for a response to electronic messages is 2-3 business days. Therefore, for all urgent matters, I should dial 911, or go to the nearest hospital emergency room. I understand that entries I make into the MyChart record may become part of my medical record.

MyChart Username and Password: I understand that when I initially enrolled in MyChart, I was provided with an activation code. The activation code I received gave me the opportunity to create a personal login name (called a "MyChart Username") and a password. Once the activation code has been used, it will no longer be valid. I understand that it is extremely important that I keep my login name and password completely confidential. Anyone with access to my login name and password will be able to access my confidential medical information. If I have signed up as the proxy on another person's record, the inappropriate user will be able to view all accounts where I am the proxy, including my child's record. That person will also be able to read my messages and send new messages to my doctor as if they were me. I understand and agree that it is my responsibility to select a confidential password, to maintain my password in a secure manner, and to change my password if I believe that it may have been compromised in any way. I may change my password at any time.

E-Mail Privacy: I am aware that I will receive Internet E-Mail messages notifying me of new information that has been posted to my MyChart account. These E-Mails will not contain any confidential medical information.

Security and Confidentiality: I understand that Illinois Department of Public Health is committed to maintaining the security of my information contained in my MyChart account. Illinois Department of Public Health utilizes the industry standard security protections available at the time of install. I understand that my activities in MyChart may be tracked by computer audit.

Information Does Not Constitute Medical Advice: Illinois Department of Public Health assumes no responsibility for how I use the information that I obtain from the MyChart site. I should consult a physician or other health care provider regarding my condition and how the MyChart content may or may not apply to me.

Termination of Access: Illinois Department of Public Health, and/or my physician may restrict or terminate my access to MyChart at any time, and at their sole discretion whether or not the restriction is based on my violation of these Terms and Conditions. Access to MyChart is a license and a privilege granted by Illinois Department of Public Health and does not confer any rights to the user. If access is restricted for planned maintenance of the MyChart system, reasonable effort will be made to communicate the downtime to all users in advance.

Restrictions on Use and Ownership: All of the pages in the MyChart site and any material made available for download are the property of Illinois Department of Public Health and/its subsidiaries and affiliates. The content on the MyChart site is provided for the Illinois Department of Public Health and patients only. Trademarks, service marks, and logos used on the MyChart site, including MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on the MyChart site should be construed as granting any license or the right to use any trademark, service mark, or logo displayed on the MyChart site without the express permission of Illinois Department of Public Health or the third party that may own the trademark, service mark or logo.

Accuracy and Integrity of Information: Illinois Department of Public Health attempts to ensure the integrity of the data on the MyChart site, however it makes no guarantees whatsoever as to the correctness or accuracy of the information on the Site. It is possible that the Site could include typographical errors, inaccuracies, or other errors. In the event that an inaccuracy arises, I will inform Illinois Department of Public Health so that it can be corrected. Information contained on the Site may be changed or updated without notice.

No Warranties. Any and all warranties of merchantability and fitness for a particular purpose are expressly disclaimed. Access to and use of MyChart is provided "as is," and Illinois Department of Public Health makes no representations or warranties of any kind as to its function, suitability, or accuracy.

Limitation of Damages. As a condition of use of MyChart, I agree that the limit of liability of Illinois Department of Public Health, its directors, officers, employees, and agents, for any breach of an obligation in respect to MyChart shall not exceed the sum of One Hundred Dollars ($100.00).

MyChart Text Messaging (SMS) Program

Description: MyChart Text Messaging allows mobile subscribers to receive notifications of new messages and test results from MyChart through SMS (text) messages straight to the subscriber's phone.

Supported Carriers: Alltel, Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, Cincinnati Bell, GCI, Immix Wireless, Inland Cellular, IV Cellular, Nex-Tech Wireless, nTelos, Sprint PCS, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile USA, and West Central Wireless.

Cost: There are no premium charges for choosing to receive MyChart text message notifications. However, Message and Data rates may apply.

Message Frequency: If you select to receive notifications from MyChart, you will receive one message each time you have a new message to your MyChart account. You will also receive one message to notify you of test results that are viewable from your MyChart account. You can manage your notification preferences by clicking on Notifications from the Profile menu.

Opt-out of our Service: If you choose to no longer receive text messages from MyChart, text STOP at any time to 878787. An unsubscribe message will be sent to your mobile number confirming the cancellation, but no more messages will be sent from this program after that one.

Privacy: MyChart's top priority is the privacy of our users. The following is provided to address any concerns you may have:

- MyChart will never, under any circumstances, sell or distribute your cell phone number to third parties or MyChart clients for whom you have not approved.
- MyChart will never directly market to you any services for which you have not opted in, either by cell phone, text message or email.
- MyChart will never distribute any personal information about you, including your phone number, name, billing information or any other piece of identifying information.

Happy Together in MyChart

You can use MyChart to view your health information from other organizations where you and your family receive care through a new feature called Happy Together. That means if you receive care at different organizations, you no longer have to log into multiple MyChart accounts, as long as those organizations have also implemented Happy Together. This feature makes managing your healthcare needs from MyChart even more convenient!

It is your choice whether or not to link your healthcare information from other organizations. By doing so, you consent to viewing the aggregated information from these other organizations.

This healthcare information includes, but is not limited to:

- Allergies
- Care Team
- Health Issues
- Medications
- Messages
- Test Results
- Visits


If you have any questions, please call us at: (877) 673-4951.